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FAQ

About

So what’s Scoutmob all about?
Scoutmob is all about championing the independent maker — encouraging people to follow their passions. And by giving you access to their independently made goods and authentic creations, we're letting you in on something pretty cool too. These hand-crafted goods are the stitched leather belts, wheel-thrown vases and letterpress prints that you'll be telling stories about for a long, long (long) time.
Where do you find your makers/products?
Our highly skilled (and highly awesome) curator scours the Internet looking for the best makers and products around. If you have a suggestion for us, or you are a maker and would like to be a part of Scoutmob, simply follow this little ol' link.

Shopping

Where are products made?
Our products are made all over the U.S. of A. (and sometimes Canada too). We work with small-batch printers, self-taught jewelers, and skilled leatherworkers from Maine to Washington — and we're mighty proud to be able to champion small, independent businesses from every corner of this fine country. To learn more about how specific products get their start, you can check out each maker's bio page.
How long will each product be available?
In short, our products are available for as long as the maker can make 'em. When items become unavailable it's typically for one of two reasons: because they've sold out, or because a maker decides to discontinue them. We'll often restock super popular items, but that's not always possible. After all, our team works hard to find unique, independently crafted items, so they don't last very long on our virtual shelves.
How do I redeem my promo code?
You can enter your promo code during the payment step of the checkout process. If you're having trouble getting a promo code to work, you can always check with our Customer Service team before placing your order — they'll be happy to check to make sure it's still valid. (P.S. Only one promo code per order, please.)
A product I want is sold out. Can I still get it?
We hope so! We usually restock our products when they sell out, so if something's out of stock you can check back over the next week as we're adjusting and restocking our inventory. In the meantime, you can still add sold-out products to your Wishlist and keep an eye on them there.
I placed an order. Can I change the payment method?
If you have a question about changing your payment method, please contact our Customer Service team directly and they'll get things squared away.
I placed an order. Can I cancel?
If you change your mind about an item or an order, please contact our Customer Service team directly. We are able to cancel orders as long as the items have not shipped — however, items that are customized or made-to-order may be subject to special approval.
What forms of payment do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, Discover, AmEx). We do not accept payments by carrier pigeon.
Will I be charged tax for my order?
Different states have different taxes — if your state or the maker's state requires a sales tax, we will automatically add that charge during the "Shipping" portion of the checkout process.

Shipping

When can I expect my order to arrive?
We try to get your Scoutmob order delivered to your doorstep as fast as humanly (or machinely) possible, but since many of our products are made to order, it might take a little longer. That's why each product on our site has a clearly labeled shipping time to indicate how long it takes our independent makers to print, carve, sew or otherwise create that handmade goodness before shipping it off, just for you.
Can I ship to multiple addresses?
Unfortunately we cannot ship portions of an order to multiple addresses right now. If you need to ship to multiple locations, you'll need to create a separate order for each one.
I accidentally entered the wrong shipping address — can I change it?
As long as your order has not shipped yet, we should be able to switch your shipping address. Simply contact us and adjust your information for you.
Can I add a gift message to my order?
Yes, you can! However, you can only add one gift message per order. If you're shipping multiple gifts directly from Scoutmob, you'll need to place separate orders for each unique gift message and shipping address.
What are Scoutmob’s shipping fees?

Here is a quick breakdown of what our shipping fees look like:

Orders totaling $0.00 - $25.00 = $3.95
Orders totaling $25.01 - $50.00 = $5.95
Orders totaling $50.01 - $75.00 = $7.95
Orders totaling $75.01 - $100.00 = $8.95
Orders totaling $100.01 - $150.00 = $9.95
Orders totaling $150.01 - $200.00 = $10.95
Orders totaling $200.01 - $300.00 = $12.95
Orders totaling $300.01+ = $15.95

Additional delivery charges may apply to items that are too large or require special packaging.

Please keep in mind that all our products are designed and made by independent makers across the country. While we do everything we can to get these products to you as soon as possible, arrival times may vary on occasion.

Items shipped to Alaska, Hawaii and U.S. territories are delivered with an additional charge.

Furniture and Large Items

Because furniture, rugs and other large items are bulky, heavy, and may have limited availability, these items have a delivery and processing surcharge. Any charges will be listed on the product page and will appear at checkout.

Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US.

Please contact our team at hello@scoutmob.com or call 404-920-8566 with any questions!

Will my entire order be shipped in one package?
Most of our products are shipped directly from the makers, so it depends. If you ordered multiple products from one maker, they will likely all ship together. But if the products you ordered are from different makers, then they will arrive separately and in different packaging.
How do I check the status of my order and track my shipment?
You can check your order’s status by logging into your account and going to My Orders. Once your order has shipped, we’ll drop you an email letting you know it’s on its way. That email will include tracking information.
Does Scoutmob ship internationally?
Unfortunately we cannot process international payments or shipping right now. If you're interested in shipping something outside of the USA, please let us know and we’ll do what we can to connect you with the maker to complete your order that way.

Returns

What is Scoutmob’s return policy?

We want to make sure your entire experience with Scoutmob is the best it can be, from start to finish — this includes our site, our makers and their amazing goods. We want you to be jumping up and down with joy when you get your Scoutmob order in the mail, and if that's not the case, we'll do everything we can to make it right.

Do you need a different size? Was the color not quite what you expected? Whatever the reason, give us a call at (404) 920-8566 during normal business hours or email us at help@scoutmob.com, we'll do everything we can to resolve your issue quickly.

Most of our products have a 30-day return policy, which means they can be returned for a full refund, no questions asked. Custom and Made to Order products cannot be returned, unless they are damaged or defective upon arrival. The same goes for Food and Beauty items. A few of our products are exchange only and, on the rare occasion that we have final sale items, some may not be returned at all. All returns will be refunded (minus any initial shipping costs) using the original payment method.

Below you'll find a few more details regarding the specifics of our return policy, which can also be found on individual product pages, right next to the Details:

30 Day Returns
If you're not happy with this item for any reason, you can return it for a full refund within 30 days.

Custom or Made To Order
These products are made just for you and cannot be returned or exchanged unless they arrive damaged or defective.

Food or Beauty
These products cannot be returned or exchanged unless they arrive damaged or defective.

Exchange
These made-to-order items may only be exchanged for an alternate size.

Who can I talk to about returning or exchanging an item?
Just give us a call at (404) 920-8566 during normal business hours or email us at help@scoutmob.com, and we'll do everything we can to get things squared away quickly and painlessly. Plus, sometimes we tell jokes.

Account

Should I create a Scoutmob account?
Yes! When you login to your Scoutmob account, we can auto-populate all your important info during the checkout process. This means you won't have to re-enter your shipping address and credit card number every time you order something awesome. Plus, we'll keep you updated on all the amazing goods we add each week. That's a win-win, folks.
I’ve been using the Scoutmob app for years. Don’t I already have an account?
Hey, that's awesome! In order to keep all your payment, order and shipping information secure, you'll still need to create a separate Scoutmob account. This way we can keep track of who's who and ensure your information stays safe.
I forgot my password. Can you help?
Sure thing! Just visit this page right here for help.
How do I change my password?
Need to do a refresh on the ol’ secret code? Head over to the Account Information page, where you can update your password, just like that.
How do I unsubscribe from your email newsletter?
Simply click on the unsubscribe link from our email and head on over to Email Preferences. There you'll be able to choose between daily, weekly, occasional and zero updates from yours truly. Please keep in mind, it can take up to 5 days for our records to be fully updated, but from then on out we will follow your new email schedule. If you choose the 'Unsubscribe' option, you'll still maintain a Scoutmob account that will allow you to shop and add to your Wishlist by visiting the site directly.

Etc., Etc.

Is Scoutmob hiring?
Aww, shucks. We might be blushing (just a little). Hop on over to our Job Board and we'll see what we can do.
How do I change the city emails I’m getting?
Simply click the 'Unsubscribe' link at the bottom of any email you've received from us and follow the steps there. Then head to Scoutmob.com to sign up for your desired city. If you're still having trouble, please contact us and we'll get it all straightened out.
I still have questions! Who can I talk to?
Why, us, of course! Just shoot us an email here and we'll be in touch as soon as we can.

Contact us:

(404) 920-8566

Have questions about Atlanta deals? See local FAQ.