Explore Checkout Shoppe

Free Shipping for orders over $100

FAQ

About

So what’s Shoppe all about?
We're promoting independent artisans, craftsmen designers and the like--giving you access to their inspired goods and authentic creations alongside the vision and the passionate processes that make them special. These are the things that add personality to our homes, stories to our lives, and that "awww, you're so thoughtful" sentiment to our gift-givings.
Where do you find your makers/products?
We have a great group of curators who scour the internet looking for the best makers and products around. If you have a suggestion for us or are you a maker and would like to be apart of Shoppe, following this link.

Shopping

Where are products made?
All over the U.S.of A.! In small artist studios. In designers’ basements. Maybe even as part of our grandmother’s knitting circle. (Minus that last one.) What we’re trying to say is that we’re proud to support small, independent businesses from all over our great, independent country. Check out the makers’ individual bio page to see and learn exactly where their specific products come from.
How long are products for sale?
Our goods are on sale for an internet eternity... which is to say, we keep them around as long as they don’t sell out (and, let’s be honest, sell outs happen pretty often) or the maker decides to end their sale/discontinue a product. We’ll often restock products that are super popular and sell out, but that’s not always a given. After all, since these products are unique, one-of-a-kind (and downright awesome) it’s hard to keep them for long on our virtual shelves.
How do I redeem my promo code?
Just enter your promo code in the shopping basket before proceeding to checkout. If you are having problems applying a code, you can always check with our Customer Service before placing your order to make sure it applies and to avoid any disappointment.
A product I want is sold out. Can I still get it?
Many of our items are restocked when they sell out. So if you see anything out of stock, please check back over the next week as our inventory is adjusted and refreshed.
I placed an order. Can I change the payment method?
Sorry, Charlie. Once an order has been placed, we are unable to adjust the payment method.
I placed an order. Can I cancel?
If you change your mind about an item or an order (cue the sadness), please contact us. As long as your items have not shipped, we are able to cancel items or orders. Personalized items (i.e., anything you’ve altered to your specifications like monogramming or custom orders) and certain products shipped directly from our vendors are subject to special approval.
What forms of payment do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, Discover, AmEx).
Will I be charged tax for my order?
It depends on where you live. If your state requires sales tax, we automatically include that charge in your order.

Shipping

How do I check the status of my order and track my shipment?
You can check your order’s status by logging into your account and going to My Orders. Once your order has shipped, we’ll drop you an email letting you know it’s on its way. That email will include tracking information.
What are Shoppe’s shipping fees?

It looks like this:
Orders totaling $0.00 - $25.00 = $5.95 shipping
Orders totaling $25.01 - $50.00 = $6.95 shipping
Orders totaling $50.01 - $75.00 = $7.95 shipping
Orders totaling $75.01 - $100.00 = $8.95 shipping
Orders totaling $100.01+ = FREE

Keep in mind, purchases shipping to Alaska or Hawaii and U.S. territories may incur additional charges. But we’re guessing you may be used to that for living in such awesome places.

Also, some items due to weight and size have individual shipping fees charged independent of these tiers. These fee are listed in your order summary for review before you complete checkout.

Will my entire order be shipped in one package?
Most of our products are shipped directly from the makers so, our answer is: It depends. If you ordered multiple products from one maker, they will likely all ship together. But if they are from different makers, then they will arrive separately and in different packaging.
Does Shoppe ship internationally?
Unfortunately we cannot process international payments or shipping right now. If there is something that you are interested in sending outside of the USA however, please let us know and we’ll do what we can to connect you with the artists to complete your order.

Returns

What is Shoppe’s return policy?
If you're disappointed with your order, well, first of all we apologize big time. To rectify the situation as much as we can, please contact our Customer Service team by calling (404) 920-8566 during normal business hours, or you can email us shoppekeep@scoutmob.com. They’re great, really. One guy even has a British accent. Since we work with different makers who each have their own rules, each product also has its own return policy depending on the maker. Unfortunately, we are never able to accept returns on customized items, so remember that when placing your order. We can also facilitate exchanges if you prefer going that route.

Account

Should I create a Shoppe account?
Duh! Creating a Shoppe account means that each time you login, we’ll auto-populate all your info when you check-out. Plus, you’ll be updated on all the new awesomeness we add to Shoppe each week.
I’ve been using the Scoutmob app for years. Don’t I already have an account?
Thanks for being an OG! In order to keep your payment, order, and shipping information secure, please create a distinct Shoppe account. This way we know you’re you! You are you, aren’t you?
I forgot my password. Can you help?
Since passwords are a private thing and all that, we can’t help you directly. Unless your password happens to be “OPEN SESAME” or “Fluffy12345”. Then, you’re welcome. However, you can visit this page for help.
How do I change my password?
If you’re needing to do a refresh on the ol’ secret code, visit the Account Information page. That's where you can easily update your password.
How do I unsubscribe from your email newsletter?
Let’s not overreact here. You've got several options for email delivery: daily, weekly and occasional alerts. To choose your preferences, visit the Email Preferences page. Please allow 5 days for our records to be updated and then your new email schedule will begin. Or if you really just want to break up with us after everything we’ve been through together, that’s fine. We’ll survive. Just go to the Email Preferences page and look for the ‘unsubscribe’ option. Even when you don't receive emails, you're still a member with us and you can shop by visiting the site directly.

Etc., Etc.

Is Scoutmob hiring?
Aww, shucks. You really wanna work with us? Really? Okay, head on over here: http://scoutmob.theresumator.com/apply
How do I change the city emails I’m getting?
You can unsubscribe from any unwanted emails using the ‘unsubscribe’ link at the bottom of that email. Then, sign-up for your desired city at the main homepage of Scoutmob.com. If all else fails, email us for help.
This page was not helpful at all. How can I ask you guys the question I really want to ask?
Eesh, tough crowd. Why donʼt you take that little question of yours and.... just email it to us here . You can actually expect an answer in a timely fashion -- weʼre pretty much glued to our computers.

Contact us:

(404) 920-8566

Have questions about local? See local FAQ.

Scoutmob connects you to the most inspired goods and authentic local experiences from independent makers.

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