Explore Checkout Shoppe

FAQ

About

So what’s Shoppe all about?
We're promoting independent artisans, craftsmen designers and the like--giving you access to their inspired goods and authentic creations alongside the vision and the passionate processes that make them special. These are the things that add personality to our homes, stories to our lives, and that "awww, you're so thoughtful" sentiment to our gift-givings.
Where do you find your makers/products?
We have a great group of curators who scour the internet looking for the best makers and products around. If you have a suggestion for us or are you a maker and would like to be apart of Shoppe, following this link.

Shopping

Where are products made?
All over the U.S.of A.! In small artist studios. In designers’ basements. Maybe even as part of our grandmother’s knitting circle. (Minus that last one.) What we’re trying to say is that we’re proud to support small, independent businesses from all over our great, independent country. Check out the makers’ individual bio page to see and learn exactly where their specific products come from.
How long are products for sale?
Our goods are on sale for an internet eternity... which is to say, we keep them around as long as they don’t sell out (and, let’s be honest, sell outs happen pretty often) or the maker decides to end their sale/discontinue a product. We’ll often restock products that are super popular and sell out, but that’s not always a given. After all, since these products are unique, one-of-a-kind (and downright awesome) it’s hard to keep them for long on our virtual shelves.
How do I redeem my promo code?
Just enter your promo code in the shopping bag before proceeding to checkout. If you are having problems applying a code, you can always check with our Customer Service before placing your order to make sure it applies and to avoid any disappointment.
A product I want is sold out. Can I still get it?
Many of our items are restocked when they sell out. So if you see anything out of stock, please check back over the next week as our inventory is adjusted and refreshed.
I placed an order. Can I change the payment method?
Sorry, Charlie. Once an order has been placed, we are unable to adjust the payment method.
I placed an order. Can I cancel?
If you change your mind about an item or an order (cue the sadness), please contact us. As long as your items have not shipped, we are able to cancel items or orders. Personalized items (i.e., anything you’ve altered to your specifications like monogramming or custom orders) and certain products shipped directly from our vendors are subject to special approval.
What forms of payment do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, Discover, AmEx).
Will I be charged tax for my order?
It depends on where you live. If your state requires sales tax, we automatically include that charge in your order.

Shipping

Why do you charge for shipping?
We all hate shipping fees, but because we work with independent makers scattered all across the country, we just can't avoid them. We're guessing you're not a fan of shipping fees either, which is why the pricing you see below reflects actual shipping costs; no hidden fees or trickery here. In fact, we sometimes lose money on shipping, like when you place an order over $100 and don't have to pay anything to ship that handmade goodness. (Woo!) When it comes to explaining the costs and lengths of shipping for each product, we want to be as upfront and transparent as we can. So if you have any questions at all about shipping, just shoot us an email at shoppekeep@scoutmob.com.
What are Shoppe’s shipping fees?

Here's what our detailed shipping policy looks like:

Orders totaling $0.00 - $25.00 = $5.95 shipping
Orders totaling $25.01 - $50.00 = $6.95 shipping
Orders totaling $50.01 - $75.00 = $7.95 shipping
Orders totaling $75.01 - $100.00 = $8.95 shipping
Orders totaling $100.01+ = FREE

Due to weight, size or packaging, some products may have additional shipping fees which are listed in your order summary before you complete the checkout process.

Please keep in mind that all our products are made by independent makers across the country. While we do everything we can to get these products to you as soon as possible, arrival times may vary on occasion.

Will my entire order be shipped in one package?
Most of our products are shipped directly from the makers so, our answer is: It depends. If you ordered multiple products from one maker, they will likely all ship together. But if they are from different makers, then they will arrive separately and in different packaging.
How do I check the status of my order and track my shipment?
You can check your order’s status by logging into your account and going to My Orders. Once your order has shipped, we’ll drop you an email letting you know it’s on its way. That email will include tracking information.
When can I expect my order to arrive?
We try to get your Shoppe order delivered to your doorstep as fast as humanly (or machinely) possible, but since many of our products are made to order, it might take a little longer. That's why each product on our site has a clearly labeled "make time" to indicate how long it takes our independent makers to print, carve, sew or otherwise create that handmade goodness before shipping it off, just for you.
Does Shoppe ship internationally?
Unfortunately we cannot process international payments or shipping right now. If there is something that you are interested in sending outside of the USA however, please let us know and we’ll do what we can to connect you with the artists to complete your order.

Returns

What is Shoppe’s return policy?

We want to make sure your entire experience with Shoppe is the best it can be, from start to finish — this includes our site, our makers and their amazing goods. We want you to be jumping up and down with joy when you get your Shoppe order in the mail, and if that's not the case, we'll do everything we can to make it right.

Do you need a different size? Was the color not quite what you expected? Whatever the reason, give us a call at (404) 920-8566 during normal business hours or email us at shoppekeep@scoutmob.com, we'll do everything we can to resolve your issue quickly.

Most of our products have a 30-day return policy, which means they can be returned for a full refund, no questions asked. Custom and Made to Order products cannot be returned, unless they are damaged or defective upon arrival. The same goes for Food and Beauty items. A few of our products are exchange only and, on the rare occasion that we have final sale items, some may not be returned at all.

Below you'll find a few more details regarding the specifics of our return policy, which can also be found on individual product pages, right next to the Details:

30 Day Returns
If you're not happy with this item for any reason, you can return it for a full refund within 30 days.

Custom or Made To Order
These products are made just for you and cannot be returned or exchanged unless they arrive damaged or defective.

Food or Beauty
These products cannot be returned or exchanged unless they arrive damaged or defective.

Exchange
These made-to-order items may only be exchanged for an alternate size.

Who can I talk to about returning or exchanging an item?
Just give us a call at (404) 920-8566 during normal business hours or email us at shoppekeep@scoutmob.com, and we'll do everything we can to get things squared away quickly and painlessly. Plus, sometimes we tell jokes.

Account

Should I create a Shoppe account?
Duh! Creating a Shoppe account means that each time you login, we’ll auto-populate all your info when you check-out. Plus, you’ll be updated on all the new awesomeness we add to Shoppe each week.
I’ve been using the Scoutmob app for years. Don’t I already have an account?
Thanks for being an OG! In order to keep your payment, order, and shipping information secure, please create a distinct Shoppe account. This way we know you’re you! You are you, aren’t you?
I forgot my password. Can you help?
Since passwords are a private thing and all that, we can’t help you directly. Unless your password happens to be “OPEN SESAME” or “Fluffy12345”. Then, you’re welcome. However, you can visit this page for help.
How do I change my password?
If you’re needing to do a refresh on the ol’ secret code, visit the Account Information page. That's where you can easily update your password.
How do I unsubscribe from your email newsletter?
Let’s not overreact here. You've got several options for email delivery: daily, weekly and occasional alerts. To choose your preferences, visit the Email Preferences page. Please allow 5 days for our records to be updated and then your new email schedule will begin. Or if you really just want to break up with us after everything we’ve been through together, that’s fine. We’ll survive. Just go to the Email Preferences page and look for the ‘unsubscribe’ option. Even when you don't receive emails, you're still a member with us and you can shop by visiting the site directly.

Etc., Etc.

Is Scoutmob hiring?
Aww, shucks. You really wanna work with us? Really? Okay, head on over here: http://scoutmob.theresumator.com/apply
How do I change the city emails I’m getting?
You can unsubscribe from any unwanted emails using the ‘unsubscribe’ link at the bottom of that email. Then, sign-up for your desired city at the main homepage of Scoutmob.com. If all else fails, email us for help.
This page was not helpful at all. How can I ask you guys the question I really want to ask?
Eesh, tough crowd. Why donʼt you take that little question of yours and.... just email it to us here . You can actually expect an answer in a timely fashion -- weʼre pretty much glued to our computers.

Contact us:

(404) 920-8566

Have questions about local? See local FAQ.