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Returns & Refunds

What is Scoutmob’s return policy?

We want to make sure your entire experience with Scoutmob is the best it can be, from start to finish — this includes our site, our makers and their amazing goods. We want you to be jumping up and down with joy when you get your Scoutmob order in the mail, and if that's not the case, we'll do everything we can to make it right.

Do you need a different size? Was the color not quite what you expected? Whatever the reason, contact us at contactus@scoutmob.com or (678) 974-1142, we'll do everything we can to resolve your issue quickly.

Most of our products have a 14-day return policy, which means they can be returned for a full refund, no questions asked. Custom and Made to Order products cannot be returned, unless they are damaged or defective upon arrival. The same goes for Food and Beauty items. A few of our products are exchange only and, on the rare occasion that we have final sale items, some may not be returned at all. All returns will be refunded (minus any initial shipping costs) using the original payment method.

Below you'll find a few more details regarding the specifics of our return policy, which can also be found on individual product pages, right next to the Details:

14 Day Returns
If you're not happy with this item for any reason, you can return it for a full refund within 14 days.

Items Not Eligible for Returns

Custom or Made To Order
These products are made just for you and cannot be returned or exchanged unless they arrive damaged or defective.

Food or Beauty
These products cannot be returned or exchanged unless they arrive damaged or defective.

Exchange
These made-to-order items may only be exchanged for an alternate size.

Final Sale Items
Some final sale items may not bel returned at all.

Who can I talk to about returning or exchanging an item?

Contact us at contactus@scoutmob.com or (678) 974-1142, and we'll do everything we can to get things squared away quickly and painlessly.